Return and Exchange Page

Returns & Exchanges

At Adis Decorations & Collections, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return policy below:

Returns and Exchanges

• You may request a return or exchange within 7 days of receiving your order.
• Items must be unused, undamaged, and in their original packaging to qualify for a return.
• Personalized or custom-made items cannot be returned or exchanged unless there is a defect.

How to Make a Returns
or Exchanges

• Contact us within 7 days at
  Email:adisdecorations@gmail.com
  Call us at: 0322-8984239 (only WhatsApp)
• Provide your order number and reason for the return.
• We will guide you through the return process and provide the return address.
• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable.

Damaged or Defective Item

• If you receive a damaged or defective product, please contact us immediately with photos for a replacement or refund.

Shipping Cost

• Customers are responsible for return shipping costs unless the return is due to our error.